Returns/Refund/Reprint Policy
Postersigns.com sign.com focuses on providing our customers with the best possible printing experience and products. If there is any issue with your order, you must report the problem within five (5) business days. You can submit your claim by calling our Customer Service at (516) 883-2795, or via email at [email protected]
Our Customer Service Representative will document your complaint and create a claim for you to reference as we investigate how to best resolve the issue. All defects and/or order issues must be reported to Postersigns within 5 business days of receiving your order. Customer will be requested to submit digital photos to document the product’s defects. In some cases, customer will be required to ship defective product(s) back to Postersigns at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to Postersigns at the customer’s expense, Postersigns may reimburse the customer for shipping if a defect is determined to exist. Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless UPS or FedEx delivers a defective product or fails to deliver an order. Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at Postersigns’ discretion. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted.
Customer Supplied Proofs
Postersigns is NOT responsible for any errors on printed materials after the artwork has been approved & submitted to production. If any mistakes are found after the project has been moved into production, the reprints will have to be made at the clients’ expense. Also, we are not responsible for any and all errors in the customer’s printing job if they choose the “No Proof, Run as Is.” option.
Color Proof Accuracy
Please note color proofs cannot match the final product 100% due to the fact that proofs are created in a different way than the printed piece and the customer supplied proofs are not calibrated to our presses.